Welcome
Wi-Fi (Wireless Network Connections)
Personal Devices
Microsoft Office
Software & Programs
Web Based Apps
Classroom Technology
Etown Systems
Index
Bookmark
Print
Contents
Index
Search Results
Welcome
Wi-Fi (Wireless Network Connections)
Wi-Fi: PC (Windows 10)
Wi-Fi: PC (Windows 11)
Wi-Fi: Mac (MacOS Computers)
Wi-Fi: Android Mobile Devices
Wi-Fi: iOS Mobile Devices
Wi-Fi: Chromebook
Wi-Fi: Gaming Devices
Wi-Fi: SGPS
Guest Wi-Fi: Computers
Guest Wi-Fi: Mobile Devices
Remove Wireless Networks
iOS Version 14 Wi-Fi Fix
iPhone: Disable Private Address
Android Random MAC Address Fix
Personal Devices
Email for Mobile Devices
Setting Up Email
Change Email Password
Removing Email
Handheld/Gaming Devices
Playstation 4 Wireless
MAC Address - How to Determine
Streaming Media Players
Google Home
Chromecast
Amazon Fire TV
Amazon Echo
Removing Antivirus Programs
Turn Off Wireless on Your HP Printer
Removing Certificates
Windows 11: Disabling S Mode
Microsoft Office
Office Applications
Installing Microsoft Office - Office Applications
Office 365 Basics - Office Applications
Adding Objects and Media - Microsoft Office
Pictures and Shapes - Microsoft Office
Apps for Office - Office Applications
Collaborate - Office Applications
Combo Chart - Office Applications
Customize the Ribbon - Office Applications
Encrypt Office Files - Office Applications
Flip Image Horizontally - Office Applications
Format Painter - Office Applications
Get Rid of Start Menu - Office Applications
Keyboard CTRL Shortcut Keys - Office Applications
Microsoft Account - Office Applications
Multiple User Editing - Office Applications
Newsfeed - Office Applications
Office Version - Office Applications
Open a Copy - Office Applications
Personalize Office - Office Applications
Quick Access Toolbar - Office Applications
Ribbon Display Options - Office Applications
Ribbon Missing - Office Applications
Save As PDF - Office Applications
Share Files - Office Applications
Skip Backstage when Saving - Office Applications
Sign Out of Microsoft Office Account - Office Applications
Theme and Background - Office Applications
Undo/Redo - Office Applications
Access
Create Database - Access
Add Information - Access
Mail Merge - Access
Back Up Database - Access
Duplicate Addresses - Access
Excel
Online Basics - Excel
Cells and Data Organization - Excel
Analysis Toolpak - Excel
Apply Formula - Excel
AutoFill a Series - Excel
Change Uppercase to Proper Case - Excel
Copy Cells: Double Click Auto Fill Handle - Excel
Count Occurrences - Excel
Custom Views - Excel
Filter a List - Excel
Flash Fill - Excel
Forms - Excel
Freezing Panes - Excel
Global Macro - Excel
Hyperlinks - Excel
InfoMaker: Remove Time - Excel
Keyboard Shortcuts - Excel
Negative Amortization Table - Excel
Open to Workbook - Excel
Password Protection - Excel
Printing and Sharing Online - Excel
Protect Certain Cells - Excel
Quick Analysis Tool - Excel
Recommended Charts - Excel
Scale for Printing - Excel
Selecting Cells - Excel
Separate Text - Excel
Speak Cells - Excel
Styles and Themes - Excel
Subtotals - Excel
Text Alignment - Excel
Unhide All Rows - Excel
Unique/Duplicate Values - Excel
OneDrive
Logging In - OneDrive
Logging Out - OneDrive
Download - OneDrive
Create Files and Folders - OneDrive
Edit Files - OneDrive
Emailing Users - OneDrive
Navigate/Access Files - OneDrive
Saving/Sharing - OneDrive
Upload Documents - OneDrive
OneNote
Class Notebook in Canvas
Create New Notebook - OneNote
Sections, Pages, and Subpages - OneNote
Add Text - OneNote
Convert Handwriting to Text - OneNote
Converting Tasks Into Outlook Reminders - OneNote
Dock to Desktop - OneNote
Insert Image - OneNote
Linked Notes - OneNote
Math Functions in OneNote - OneNote
Password Protection - OneNote
Search Feature - OneNote
Tag Items - OneNote
Outlook
General Information
Setting Up Etown Email - Outlook
Log In Online - Outlook
Archiving Emails - Outlook
Archive File Settings - Outlook
Delegates - Outlook
Desktop Alerts - Outlook
Export and Import Folders - Outlook
Keyboard Shortcuts - Outlook
Magnify Text - Outlook
Outlook Today - Outlook
PST Files - Outlook
Quota - Outlook Mail
Rules - Outlook
Safe Mode - Outlook
Turn Off Focused Inbox - Outlook
Search Folders - Outlook
Sound for Specific Mail - Outlook
Start Outlook in... - Outlook
Remove Profile - Outlook
Time Zones - Outlook
Disable Teams Meeting Option - Outlook
Outlook Mail
Attach File - Outlook
Attachment Preview - Outlook
Attachment Restrictions - Outlook
Attachment Storage - Outlook
Attachments from Office Programs - Outlook
Auto-Complete Name List - Outlook
Blind Carbon Copy (Bcc...) - Outlook
Caching - Outlook
Conversation View - Outlook
Copy Email Addresses From Excel - Outlook
Create Link to a File - Outlook
Default Message Font - Outlook
Delay Sending Email - Outlook
Permanently Delete Messages - Outlook
Drag and Drop Messages - Outlook
Edit Subject Line on Received Message - Outlook
Forward Emails - Outlook
High Priority Mail Alarm - Outlook
Ignore Email Conversations - Outlook
Inline Reply - Outlook
Junk Mail Online - Outlook
Junk Mail - Outlook
Large Message Search - Outlook
Mark Unread - Outlook
Message Comments - Outlook
Out of Office Replies - Outlook
Recall Message - Outlook
Recover Permanently Deleted Items - Outlook
Saving Attachments - Outlook
Select Several Messages - Outlook
Send From Other Mailbox - Outlook
Share Inbox and Subfolders - Outlook
Shared Mailbox - Outlook
Signatures - Outlook
Sort Messages by Attachment - Outlook
Suspicious Email - Outlook
SPAM or Phish - Outlook
Spell Check - Outlook
Unread View - Outlook
Outlook Calendar
Add Shared Calendar - Outlook
Appointment Reminder Sound - Outlook
Calendar Appointment - Outlook
Calendar Views - Outlook
Drag and Drop to Create Appointments - Outlook
Meeting Notifications - Outlook
Multiple Calendars - Outlook
Open Calendar in New Window - Outlook
Print Appointment Times - Outlook
Free/Busy Options - Outlook
Schedule Meetings - Outlook
Sharing Calendars - Outlook
Request Shared Calendar - Outlook
Outlook Contacts
Contact Categories - Outlook
Contact Group Mail Merge - Outlook
Contact Groups Online - Outlook
Creating Contact Groups - Outlook
Default Address Book - Outlook
Export Contact Group to Excel - Outlook
Send Contact Group - Outlook
Update Address List - Outlook
Receive Contact Group - Outlook
PowerPoint
Online Basics - PowerPoint
Annotation - Powerpoint
Background Audio - PowerPoint
Bullet List: Dim on Exit - Powerpoint
Bullets Appear Separately - Powerpoint
Bullets Appear Together - Powerpoint
Editing and Viewing Online - PowerPoint
Eyedropper Tool - PowerPoint
Handouts for PowerPoint - Powerpoint
Mark as Final - Powerpoint
Narration - Powerpoint
Presenter View - PowerPoint
Printing and Sharing Online - PowerPoint
Publish to CD - Powerpoint
Recording a Presentation - PowerPoint
Remove Personal Info - Powerpoint
Save Fonts - PowerPoint
Shape Gradient Fill - PowerPoint
Slide Master - PowerPoint
Slide Size - PowerPoint
Templates - Powerpoint
Publisher
Add Text - Publisher
Compress Images - Publisher
Email Merge - Publisher
Horizontal Rules - Publisher
Import Word Document - Publisher
Insert Pages - Publisher
Pack and Go For Distribution - Publisher
Print Labels - Publisher
Templates - Publisher
Word
Online Basics - Word
Auto Indent - Word
AutoText - Word
Booklets - Word
Cent Keyboard Shortcut - Word
Change Default Margins - Word
Change Existing Style - Word
Check List - Word
Comments - Word
Contextual Spell Checking - Word
Convert Footnotes to Endnotes - Word
Default Font Change - Word
Default Paragraph Change - Word
Disable Read Mode for File Attachments - Word
Don't Add Spaces Between Paragraphs - Word
Endnotes - Word
Find and Replace Symbols - Word
Formatting - Word
Forms - Word
Hidden Text - Word
Hide Formatting Symbols - Word
Hyperlinks - Word
If Then Else Rule - Word
Image/Text Wrap - Word
Insert Online Video - Word
Keyboard Shortcuts - Word
Labels - Word
Letterhead Template - Word
Numbered List Table - Word
Numbering: Different First Page - Word
Numbering: Section Breaks - Word
Open to Zoom - Word
Password Protection - Word
PDF Files - Word
Printing and Sharing Online - Word
Print Page Background - Word
Quick Parts - Word
Read Mode - Word
Remove Hidden Data - Word
Remove Paragraph Line - Word
Remove Revision Marks - Word
Screen Tips - Word
Shape Defaults - Word
Split Panes - Word
Symbols & Diacritical Marks on Letters - Word
Table Gridlines - Word
Table of Contents - Word
Template Location - Word
Templates - Word
Track Changes - Word
Turn Off Automatic Features - Word
Software & Programs
Classroom-Use Software
Adobe Fonts
Adobe Software at Home
Adobe Scan
Acrobat Pro
Advanced Search - Adobe Acrobat Pro
Create a Bookmark - Adobe Acrobat Pro
Convert PDF File - Adobe Acrobat Pro
Edit PDF Files - Adobe Acrobat Pro
Encrypt PDF Files - Adobe Acrobat Pro
Merge Files - Adobe Acrobat Pro
Securing PDF Files - Adobe Acrobat Pro
Reduce PDF Size - Adobe Acrobat Pro
Audacity
Setup - Audacity
Recording and Saving - Audacity
Basic Editing - Audacity
Autodesk
Camtasia
Camtasia Studio 2019
ChemDraw
Cisco
Remove Cisco AMP for Endpoints
Install Jabber - Cell Phones
Reset Jabber - Cell Phones
Install Jabber - PC
Jabber Incorrect Contact Display - Cisco
Firefox Profile Error
FortiClient and FortiEDR
FortiClient Installation
FortiClient Permissions on Macs
FortiClient After Upgrading to Ventura
FortiClient Web Filtering
Uninstalling FortiClient
FortiNAC Persistent Agent
Uninstalling FortiNAC (Bradford Persistent Agent)
iCloud
Setup - iCloud
Backup - iCloud
Download Previous Purchases - iCloud
iCloud Email - iCloud
Manage Storage - iCloud
Photo Stream - iCloud
iOS
Find My - iPhone
iPhone User Guide - iOS
iPad User Guide - iOS
Creating Apple ID/Account - iOS
Find Apple ID/Account - iOS
Readability Improvements - iOS
Passcodes - iOS
Privacy Settings - iOS
Unread Message Notification - iOS
Update Apps - iOS
InfoMaker
Field Size - InfoMaker
Part the Date - InfoMaker
Remove Time - InfoMaker
Java
Verify Java Version - Java
Install Current Version - Java
Uninstall Old Versions - Java
Install Earlier Versions - Java
Kurzweil
Install on PC - Kurzweil
Kurzweil Mac Access - Kurzweil
Off Campus Use - Kurzweil
Save Files to Desktop - Kurzweil
Macintosh OS X
Mac OS Version - Mac OS X
Mac OS Software Update - Mac OS X
Chinese - Mac OS X
Delete System Keychain - Mac OS X
Desktop Alias - Mac OS X
Force Quit App - Mac OS X
E-Clock Desktop Shortcut - Mac OS X
Lock the Computer - Mac OS X
RAM and Activity Monitor - Mac OS X
Remove Email - Mac OS
Trackpad Gestures - Mac OS X
Website Desktop Shortcut - Mac OS X
Password Safe
PaperPort Notes
Getting Started with PaperPort - PaperPort
Audio Recordings - PaperPort
Bookmarks - PaperPort
Extra Features - PaperPort
Import Documents - PaperPort
Search Function - PaperPort
Speech-to-Text Feature - PaperPort
WebSnaps - PaperPort
Word Processing - PaperPort
Screen Capture
Skype
Download and Install - Skype
Create an Account - Skype
Signing In - Skype
Add Contacts - Skype
Calling - Skype
Call Options - Skype
Change Password - Skype
Contact Groups - Skype
Group Calls - Skype
Rename Contacts - Skype
Send Files - Skype
Send Instant Message - Skype
Symantec
Remove Symantec
VideoLAN VLC Media Player
Windows
Compress and Extract Files - Windows
Default File Association - Windows
Disabling Notifications - Windows
Disk Space - Windows
Force Quit - Windows
Folder Space - Windows
IP Address - Windows
Save File to Desktop - Windows
Systray - Windows
Unhide Folders - Windows
Web Based Apps
JayWeb
Logging In - Jayweb
Canvas
Embedding a YouTube Video - Canvas
Faculty To Do List - Canvas
Turnitin
Digication E-Portfolio
Alumni Access - Digication E-Portfolio
Privacy Settings - Digication E-Portfolio
Share/Delete Portfolio - Digication E-Portfolio
Doodle
Overview - Doodle
Creating a Poll - Doodle
Sharing and Results - Doodle
Faculty and Staff Websites
Google Drive
Create Account - Google Drive
Google Log In - Google Drive
Create Files - Google Drive
Upload Files - Google Drive
Folders - Google Drive
Collaborate and Share - Google Drive
Desktop Application - Google Drive
Kahoot!
Plickers
PollEverywhere
Basics - PollEverywhere
Polls in PowerPoint - PollEverywhere
Prezi
Basics - Prezi
Effective Transitions - Prezi
Survey Monkey
Vimeo
Creating an Account - Vimeo
Tips and Tricks - Vimeo
Voki
Creating an Account - Voki
Making a Voki - Voki
Sharing Your Voki - Voki
Web Browsers
Clear Cache and Cookies - Web Browsers
Pop Up Windows - Web Browsers
Third-Party Cookies - Web Browsers
Update - Web Browsers
Internet Explorer
Compatibility View - Internet Explorer
Downgrade IE10 to IE9 - Internet Explorer
Menu Bar - Internet Explorer
Zoom
Dual Monitors - Zoom
Captioning Video
Classroom Technology
Classrooms/Event Spaces
M&M Mars Classroom
Performance Room
Baugher Student Center
BSC 233
Dance Studio
Esbenshade
Esbenshade 163
Esbenshade 182
Esbenshade 187, 270, 281, 370, 380, 382
Esbenshade 184
Esbenshade 260H
Esbenshade 273
Esbenshade 360
Esbenshade 368
Esbenshade 362, 373
Gibble Auditorium
Hoover
Hoover 107, 112
Hoover 108, 114
Hoover 109
Hoover 110, 212
Hoover 111, 211, 215
Hoover 213, 214
Lyet
M&M Mars Room
Musser
Musser 105, 108
Musser 232
Myer Xbox
Nicarry
Nicarry 104, 106, 129
Nicarry 127
Nicarry 131
Nicarry 201, 204, 205, 206, 207, 212, 228, 230, 234
Nicarry 202
Nicarry 210, 232
Residence Halls
Lounge TVs
Steinman
BLR Steinman 114
Steinman 204, 210, 211
Steinman 101
Susquehanna Room
Thompson
Thompson 105
Wenger
Young Center
Zug
Zug 102, 125, 204
Zug 116
Zug 126
Computer Labs
Epson Interactive Whiteboard
Equipment Check Out
Digital Cameras
The Basics - Digital Camera Check Out
Recording - Digital Camera Check Out
Uploading - Digital Camera Check Out
Flip Cams
Using the Camera - Flip Cam Check Out
Using the USB - Flip Cam Check Out
Video Cameras
Deleting Videos - Video Camera Check Out
Overview - Video Camera Check Out
Rental Items - Video Camera Check Out
Recording and Uploading - Video Camera Check Out
HoverCam Ultra 8
Using the Flex10 Software
Using the HoverCam Ultra8
Using the HoverCam Ultra8 with Zoom
iclicker
Download Software - iclicker
Canvas Integration - iclicker
Create a Course - iclicker
Using Clickers - iclicker
Registering Students - iclicker
Results - iclicker v7
Results - iclicker v6
Self-Paced Polling - iclicker v6
Lightspeed Flexcat
Overview - Flexcat
Initial Set-up - Flexcat
Using the Flexcat - Flexcat
Mirroring360
Swivl
Setup - Swivl
Recording Lectures - Swivl
iOS Devices - Swivl
LED Guide - Swivl
Swivl Cloud - Swivl
Using Slides - Swivl
Upload Recordings - Swivl
Swivl and Zoom
Etown Systems
After Graduation
Change Photo
Etown Network Password
Password Change - Network
Forgotten Password - Network
Locked Out of Account - Network
Access Network Folders (Public and Private)
Map Network Drives
Student Folder Error
Save to Network Drives
Cable Television
Channels - Cable Television
Comcast Conversion - Cable Television
Connect to Comcast - Cable Television
Xfinity on Campus - Cable Television
Club Registration
College Cell Phones
iPhone
iPhone Security Training
Setting Up Device - iPhone
Auto-Backup to Cloud - iPhone
Auto Update Apps - iPhone
Create an Apple ID - iPhone
Find My iPhone - iPhone
Update iOS - iPhone
Content Security - iPhone
Accessing Files - iPhone
Password vs Passcode - iPhone
Wireless - iPhone
Fraud Warning - iPhone
Pop Up Blockers - iPhone
Secure Networks - iPhone
Tips - iPhone
Report a Lost Phone
Verizon Hints
E-Clock
Multi-Factor Authentication
Authentication Methods - Multi-Factor Authentication
Registration - Multi-Factor Authentication
Troubleshooting - Multi-Factor Authentication
Phone System
IP Phone Features and Layouts
Cisco 7962
Cisco 7965
Softkeys
IP Phone Functions
Call Forwarding to Voice Mail, Extension or Outside Line
Call Forwarding With Jabber
Conference Calling
Conference Phone
Do Not Disturb
Directories
Corporate Directory
Missed Calls
Placed Calls
Received Calls
Direct Transfer
iDivert
Holding and Resuming Calls
Meet-Me Conference
Join Calls
Redial
Switching Calls
Transferring a Call
IP Phone Personalization
Adjust Screen Brightness
Adjust Screen Contrast
Change Background
Change Rings
Manage Phone Online
Call Forwarding
Change Voicemail PIN
Messaging Assistant
Web Inbox
Call Handling
Call Outside Number
Call Stacking
Interactive Tutorials
Fax Server
Receiving a Fax
Sending a Fax
Printable Guides
Voicemail
Call Directly to Voicemail
Change Voicemail PIN
Check Voicemail
Voicemail Commands
Voicemail and Email
Voicemail Greetings
Change Alternate Greeting
Enable Alternate Greeting
Disable Alternate Greeting
Change Busy Greeting
Change Closed Greeting
Change Holiday Greeting
Change Internal Greeting
Change Standard Greeting
Preparation for New Computer
Back Up Files
Back Up Bookmarks
Screenshot Desktop and Settings
Printing
TOSHIBA Copiers
Copier Login
Copier Key Operators
Email a Scan
Making a Copy
Scan to Self
Single- and Double-Sided Printing
KYOCERA Copiers
Copier Login
Email a Scan
Hold Retention
Making a Copy
Single- and Double-Sided Copies
Web Printing
Web Printing
Network Printing
Installing PaperCut
Print Dialog
Printing for College Computers
Adding a Network Printer
Set Default Printer
Removing a Network Printer
Removing a Printer Driver - Windows
Restart Print Spooler - Windows
Printer Names
Printing Tips
Security
KnowBe4 Phish Alert Button
Email Safety
Password Safety
Encrypt Files
Malware
Safe Web Browsing
Facebook Privacy
Email Quarantine
Staff Software Self-Installation
Submitting Digital Signage
Users.Etown.Edu
Uploading Files - Users.Etown.Edu
VPN
FortiClient VPN Installation
FortiClient VPN for Smartphones
Mac VPN Connection
PC VPN Connection
Student FortiClient VPN Installation
VPN Connection - FortiClient
Index
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Uninstalling FortiNAC (Bradford Persistent Agent)
Uninstalling FortiNAC (Bradford Persistent Agent)
This page is no longer being supported. Please see the information in the current knowledgebase:
For Windows -
https://etown.teamdynamix.com/TDClient/125/Portal/KB/ArticleDet?ID=4049
For MacOS -
https://etown.teamdynamix.com/TDClient/125/Portal/KB/ArticleDet?ID=4050
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