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Switching Calls 

If you have multiple stacked calls on a line, you can switch between calls by holding a call and selecting another call from the stack.  This page provides instructions for switching between calls.
Step 1: Place the active call on hold by pressing the Hold softkey.Hold SoftkeyStep 2:Using the arrow keys, select a held call from the stack.
Press the Resume softkey to resume the selected call.
Resume Softkey
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helpdesk.etown.edu/helpconsole2012/kb/default.aspx?pageid=switching_calls